回应部门: Citizenship and Public Affairs (also with input from Legal and Corporate Affairs)
Stock exchange symbol: (MSFT:US)
Note - also available: Microsoft response to our Myanmar Foreign Investment Tracking Project
贵公司对尊重人权有过公开承诺吗？
Microsoft has a stand-alone Global Human Rights Statement ([link]).
Human rights are also incorporated into policies including: our Supplier Code of Conduct: [link] and our Standards of Business Conduct: [link].
Update 2016: Updated Human Rights Policy
贵公司如何治理人权有关问题？
Microsoft’s commitment to human rights is embedded in our mission of helping people and businesses realize their full potential and our Global Human Rights Statement enumerates the ways human rights are relevant across our business. The lead responsibility for human rights issues across Microsoft rests with Microsoft’s Executive Vice President and General Counsel, who sits on CEO Satya Nadella’s Senior Leadership Team. The General Counsel and his leadership team addresses the broad range of legal and policy issues associated with relevant human rights risks and opportunities at Microsoft, including privacy and data security, freedom of expression, and accessibility and additional corporate citizenship commitments.
The Regulatory and Public Policy Committee of our Board of Directors assists the board in overseeing the company’s policies and programs that relate to a number of legal and public issues, including human rights. The committee’s charter specifically calls for the committee to “review and provide guidance to the board and management about the company’s policies and programs that relate to corporate citizenship, including human rights, environmental sustainability, corporate social responsibility, supply chain management, charitable giving, and political activities and expenditures.”
In addition, Microsoft’s Citizenship and Public Affairs team sits within our Legal and Corporate Affairs Group and drives initiatives and engages with groups across Microsoft to help the company fulfill its responsibilities as a global corporate citizen and deliver added value to the company and its stakeholders. This team of 30+ professionals develops our global citizenship strategies and works in partnership with local Microsoft citizenship and corporate affairs professionals around the world to advance our citizenship commitments wherever we do business.
The General Manager of Citizenship and Public Affairs reports directly to Microsoft’s Executive Vice President and General Counsel, who sits on CEO Satya Nadella’s Senior Leadership Team. More broadly, citizenship at Microsoft relies on the combined efforts of all our employees, including colleagues in dozens of other leadership roles, business and operational groups, and global subsidiaries. Together, they help identify emerging issues and societal challenges where Microsoft can add the greatest value, develop and implement new strategies and programs, and monitor our progress.
贵公司如何管理人权？
We work to ensure that we respect human rights across all aspects of our business and we seek to apply the power of technology to promote human rights globally. Since endorsing the UN Global Compact in 2006, Microsoft has had a formal commitment to respecting all of the human rights enumerated in the Universal Declaration of Human Rights; International Covenant on Civil and Political Rights; International Covenant on Economic, Social and Cultural Rights; and ILO Declaration on Fundamental Principles and Rights at Work. Across our business we have a wide range of policies, practices, and programs that relate to human rights, including data privacy and security, free expression, labor rights in our workforce and our supply chain, and equality and diversity.
Building on these fundamental commitments, Microsoft was among the first companies to align our human rights work with the UN Guiding Principles on Business and Human Rights released in 2011. Microsoft’s Global Human Rights Statement articulates our human rights commitments in line with the framework of the Guiding Principles, including issues related to governance, due diligence, and remediation. In 2013, we launched the Microsoft Technology and Human Rights Center to prioritize and coordinate human rights due diligence, identify emerging risks and opportunities related to human rights, and promote harmonized approaches to human rights across Microsoft. The Center also works to foster dialogue to advance understanding of the human rights impacts of information and communications technology (ICT).
In 2014 we incorporated our human rights commitments into our Standards of Business Conduct, which all employees receive and must complete annually. Our human rights commitments are also covered in a range of role-specific trainings tailored to particular business functions. As part of our human rights commitments, Microsoft has independent experts in business and human rights conduct Human Rights Impact Assessments (HRIAs) of specific parts of our business. The HRIAs include independent research, internal interviews, and engagement with external stakeholders to identify relevant human rights risks and opportunities for specific Microsoft products, services, business relationships, and markets. More information about our management of human rights is available each year in the annual Microsoft Citizenship Report ([link]).
公司就利益攸关者（包括职工以及受公司活动影响的当地社区）参与人权问题，采取了哪些方法？
We regularly communicate with thousands of stakeholders globally ranging from parents concerned about their child’s online safety to international human rights experts. These engagements take many forms. Employees from our business and operational groups regularly identify and engage with stakeholders in the course of their daily work activities. Our Citizenship and Public Affairs team also manages a number of stakeholder relationships and ongoing dialogues to help inform and guide our strategies. We connect with leading thinkers on corporate responsibility and societal challenges in groups such as Business for Social Responsibility, the Clinton Global Initiative, and the World Economic Forum. We learn from them and other advocacy groups, socially responsible investors, corporate responsibility rating agencies, other external stakeholders, and our own employees to identify new and emerging citizenship issues.
We also base our work on international frameworks such as the United Nations Global Compact, the UN Guiding Principles on Business and Human Rights, and the Global Reporting Initiatives’ Sustainability Reporting Guidelines.
Also, as noted previously, the Microsoft Technology and Human Rights Center works to foster dialogue to advance understanding of the human rights impacts of information and communications technology (ICT). Through the Center, Microsoft engages with a broad range of human rights groups, academics, and industry groups globally to share Microsoft’s experiences and lessons learned. Among its activities in FY14, the Center has:
- Hosted a series of roundtables in Brussels, Berlin, San Francisco and Singapore with human rights defenders, policy makers, academics, and other experts and groups to help us better understand how ICT companies can engage most effectively and responsibly with stakeholders on human rights and identify the rights holders directly impacted by ICT companies.
- Held an “app generator” workshop to learn from human rights defenders about the technology applications and tools they need to help them meet their responsibilities to those at risk for human rights abuse.
- Convened a range of events including roundtables at the World Economic Forum Annual Meeting in Davos on LGBT equality and on government surveillance and meetings with institutional investors and corporate lawyers to raise awareness and understanding of the UN Guiding Principles.
对 贵公司而言，主要的人权问题有哪些？
- Health (including environmental health, workplace health & safety)
- Workplace diversity / non-discrimination
- Forced labour and human trafficking (including in supply chains)
- Sexual harassment
- Freedom of expression & privacy
- Conflict minerals
- Women
- Children (including child labour)
就言论自由与隐私权采取行动
As an example of a particularly long-standing and productive human rights-focused stakeholder partnership, Microsoft is a founding member and sits on the board of the Global Network Initiative (GNI). GNI is a collaborative effort between ICT companies, human rights groups, socially responsible investors, and others. GNI provides a set of Principles and Implementation Guidelines regarding practical steps and policies ICT companies can adopt to respect and advance the freedom of expression and privacy rights of their users when faced with governmental demands.
人权承诺及有关 贵公司如何处理人权问题的资料是如何在内部和外部反映的？
We communicate our progress meeting our human rights commitment in our annual Microsoft Citizenship Report and through public forums, and engagements with human rights experts, academics, and other stakeholders. In addition, since early 2013, Microsoft has published a Law Enforcement Requests Report twice yearly detailing the legal demands for customer data we receive from law enforcement agencies around the world. In early 2014, following a lawsuit against the U.S. government, Microsoft and other tech companies secured permission to publish some additional information about governmental demands for customer data through legal orders issued pursuant to U.S. national security laws, such as the Foreign Intelligence Surveillance Act (FISA). We immediately published our first report and announced plans to publish it twice yearly, as we do the Law Enforcement Requests Report.
贵公司现有哪些规定，确保职工和受影响社区或个人的投诉得到倾听？您能就所提供的救济（补救），给出一些实例吗？
Microsoft’s grievance procedures are outlined in our Global Human Rights Statement and Microsoft Citizenship Report. Additional escalation methods and information can be found at www.microsoftintegrity.com.
贵公司参加了哪些外部及合作性人权倡议组织和行动？贵公司参与的性质是什么？
Microsoft has helped establish groups that help set the standard for responsible business practices in the ICT industry ranging from the Electronics Industry Citizenship Coalition and Global Network Initiative to the International Association of Accessibility Professionals. We are also a signatory to the UN Global Compact.
自2011年6月起，贵公司开发或修订的人权举措中的关键因素有哪些？请列举一至三个。请注明，这些措施是否对《联合国指导原则》的回应。
As noted above, Microsoft was among the first companies to align our human rights work with the UN Guiding Principles on Business and Human Rights released in 2011. In response to those principles, we released Microsoft’s Global Human Rights Statement articulates our human rights commitments in line with the framework of the Guiding Principles, including issues related to governance, due diligence, and remediation.
贵公司在执行人权承诺中所遇到的障碍和挑战有哪些？
A particular challenge we’ve identified is how can technology companies like Microsoft that have hundreds of millions or even billions of users realistically identify and engage with all of our rights holders (which is a part of Principle 18 of the UN Guiding Principles on Business and Human Rights). To help address this challenge, we commissioned Business for Social Responsibility to develop a working paper to answer this question. The paper was informed by a global series of expert roundtables convened by Microsoft’s Technology and Human Rights Center and by input from the Center for Democracy and Technology.