回应部门: Sustainability, plus Human Resources
贵公司对尊重人权有过公开承诺吗？
Yes, a reference to the company's human rights commitment in the Aramex Code of Conduct [link]
贵公司如何治理人权有关问题？
The company Chief Sustainability Officer (part of the company Management Team) leads the responsibility for Human Right in the company. Aramex workplace policies, practices and conditions shall remain in harmony with the universally accepted human and labor rights, notably the United Nations Universal Declaration of Human Rights and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
贵公司如何管理人权？
Aramex implementation of the human right principles is integrated within its business processes; a regular employee engagement sessions are conducted in collaboration with external entities. Also a system for reporting any violations is in place which allows for anonymous reporting. A committee is formed whenever there is a violation to investigate and take action on any incident. Human rights training is conducted as part of our Basic training program; another training is done on regular basis for all employees. Aramex evaluates it business partners practices and helps in improving them in case these practices are not in compliance to the international standards.
公司就利益攸关者（包括职工以及受公司活动影响的当地社区）参与人权问题，采取了哪些方法？
Aramex conducts regular stakeholder engagements to all its stakeholders including its employees with the purpose of getting feedback on all related business and non-business practices including the human rights.
对 贵公司而言，主要的人权问题有哪些？
The company selected the following from a check list::
- Operations in conflict zones
- Transparency in payments to governments / responsible tax practices
- Children (including child labour)
就避税和收入信息披露采取行动
For the Transparency in payments to governments we have established a strong anti-bribery and corruption program that caters for training our staff and our business partners; prevents any miss-conduct and tracks any violation if it happens.
就儿童问题采取行动
For the Child labor within the organization; we have developed or recruitment processes to prevent any kind of child labor within the organization; by defining the minimum age of the new employees. All the above is done according to the international laws and regulations.
人权承诺及有关 贵公司如何处理人权问题的资料是如何在内部和外部反映的？
Aramex issues a yearly integrated report that covers all our financial and non-financial practices; in this report we clearly define any human right valuations if any; also this reports helps in spreading the awareness on Human Rights across our stakeholder community.
贵公司现有哪些规定，确保职工和受影响社区或个人的投诉得到倾听？您能就所提供的救济（补救），给出一些实例吗？
Aramex has an anonymous reporting system for any kind of violations; this protects the reports and allows the information to reach the top level executives in the company. Implementing strong actions is being practiced in reaction to any human right violations. We had very little incidents on human rights which are reported in our annual report.
贵公司参加了哪些外部及合作性人权倡议组织和行动？贵公司参与的性质是什么？
Aramex is part of United Nations Global Compact Human Rights working group; Also we participated in the preparation of the Women and Children rights in partnership with UNICEF.
自2011年6月起，贵公司开发或修订的人权举措中的关键因素有哪些？请列举一至三个。请注明，这些措施是否对《联合国指导原则》的回应。
1- Establishment of the incident reporting system.
2- Expanding the internal and external awareness programs
3- Enhancing the control systems related to the implementation of the Human Rights in the organization.
贵公司在执行人权承诺中所遇到的障碍和挑战有哪些？
Working in different geographical locations imposes various types of challenges including human rights related ones; for example in some countries of operation child labor; forced labor and other violations are normal business practice and we have to work with our business partners to make sure that they have the same practices we have.